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Hospitality Business: The Modern Hiring Process

By Melisa Marzett

The hotel business is an industry that is becoming more and more popular every year. A modern manager must combine various aspects, ranging from excellent knowledge of the profession itself to reliable information about current trends in the global market. It is worth noting that the competitiveness of the enterprise will depend on the manager.

A business built on a good level of service will undoubtedly develop and expand. The hotel specialist should cover the various aspects of the hotel itself and put them together. Only an established system will allow making a profit and developing.

What should you pay attention to?

The hotel management profession requires constant self-development and professional skills. The employee must be:

  • open;
  • sociable;
  • moderately respectful and helpful;
  • tolerant, etc.

The 21st century introduces a large number of changes in the life of everyone, and therefore possessing information is not enough, you need to learn how to manage it properly.

The profession requires a specific experience that would allow managing their employees as efficiently as possible. The manager should self-realize, as this will affect one`s level of satisfaction and happiness. According to many recognized specialists in this profession, adaptive quality will play a significant role – the ability to get used to rapidly changing conditions.

Of course, with this approach, the business will begin to develop, demonstrating high quality and attracting an increasing number of customers. It is not surprising that the demand for professions related to the hotel business is continually growing. Everyone wants to find a job that will stimulate the full development of the individual.

Advantages and disadvantages

A business built in the service sector has always been trendy. We must start with the fact that the staff is involved in the full service of the hotel. Without it, it is impossible to imagine the normal functioning of the entire system:

  • cleaning;
  • taking orders for various types of delivery;
  • purchases;
  • dry cleaning;
  • baggage handling, etc.

Every little thing will leave a particular imprint on the business. Occupations related to hotel service should monitor the work of the staff, promptly responding to any changes. If necessary, there are valuable guidance, during which their implementation goes through detailed analysis.

Besides, the staff puts to use its verbal pyrotechnics, if it becomes necessary to communicate with dissatisfied customers. All situations are unique, and therefore must be prepared for any coincidence of circumstances. The profession of a manager is relatable to with constant communication with newcomers who fill up the staff. Your task is to choose the best shots and put them into the common cause, giving the introductory part.

A business in which there is an attentive manager will be much more efficient since it can quickly respond to changes in the team. One has to stop any conflicts and internal divisions at the stage of inception.

The main advantages include:

  • A position of the manager and gained experience. As practice shows, acquired skills can strengthen any other business.
  • High income. Professionals who know their business well may not receive tips so often, but the number of wages will be more than sufficient.
  • Growth perspective. Specialist working in the hotel service may qualify for the promotion after a few years of work.

The main disadvantages include:

  • Nervous work. It is worth noting that any hotel consists of a large number of employees, and each of them can give free rein to emotions. We must not forget about the guests, who do not always differ in their education. The task of the manager is to solve the problem that appears fast while controlling internal order. As practice shows, few people can withstand this amount of stress.
  • Lack of a working schedule. The specifics of working in a hotel is like unregulated labor and the lack of a weekend. Even while on vacation, you can get a call from your new employee, who will not know how to act in this situation. To prevent even more problems, you should give a detailed telephone consultation, and then fix everything in person.

Do maids need a college degree?

Of course, higher education institutions do not produce bartenders, doormen, maids, etc. We are talking about working specialties, for which the level of secondary vocational education will be sufficient. Institutions “supply” the hotel industry with a broad profile of managers, which, if necessary, can be included in various aspects of an activity.

Future specialists should understand one thing: the hotel and restaurant sector does not involve continuous training, obtaining a diploma and the subsequent search for a job. In this case, you should try to feel from the first courses on yourself all the specifics of future activities.

A successful career has been built up for many years, and therefore an earlier start is the key to early success. As long as other students absorb tons of not always applicable information, you will develop as a practitioner. By the time of graduation, many students are already beginning to occupy management positions.

Before choosing this area of ​​training, you need to think a few times. Success in this area is achieved by great difficulty, since “hospitality” should merely live in a person. For example, a waiter is a job that requires constant movement, and the amount of energy costs is comparable to a load of a miner. To remain active throughout the day, you have to be in excellent physical shape.

What difficulties can you encounter?

Every employee should forget about a bad mood and share only positive things with their clients. Your inner experiences should not affect the outcome of labor. The work of the administrator includes many aspects, and therefore the level of responsibility is several times higher. Throughout the shift, you have to answer dozens or even hundreds of questions. In this case, you cannot lose your temper, talking with someone you feel uncomfortable with.

In the days of full loading, you may need the help of colleagues, and you need to be ready for this. It would seem that it is difficult to stand behind the bar and give orders. However, the result of the work of the entire hotel will depend on the correctness of the written request. Each employee is part of a vast mechanism that is to maintain in working condition.

Not every student can properly combine work with study, and you have to sacrifice something. Everyone chooses his way, but the achievement of high positions is impossible without obtaining specialized education. When working in a prestigious institution, one must get ready for steadily increasing demands: appearance, knowledge of a foreign language, etc.

Pay particular attention to enrolling in an institution of higher education, since training will be quite expensive. The number of budget places is insignificant, and the competition for a spot varies from 7 to 20 people. Choosing a university, you must decide on the future specialty, since the specifics of the work will be different.

For example, a managing economist and a manager-organizer perform different tasks. The specifics of the economist’s work are related to the development of a strategy and pricing in the changing market conditions. The organizers control the service process, ensuring the order and efficiency of the team.

About the Author: Melisa Marzett is an inspired guest post writer who works for and enjoys life traveling. Her favorite place to be so far was Sri-Lanka. It is an unforgettable experience, and she is full of hopes and dreams to visit many more places and to share gained experience through writing. 

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