Hotel, motel, and resort desk clerks are the first line of customer service for a lodging property. They register arriving guests, assign rooms, and answer guests’ questions on hotel services and other matters. At other times, they check out guests and report problems with guest rooms or public areas to the housekeeping or maintenance staff.
Most hotel, motel, and resort desk clerks learn their job through short-term on-the-job training, which describes their job duties, familiarizes them with the hotel’s facilities, and provides instruction on how to use the computerized reservation, room assignment, and billing systems.
A concierge is a hotel employee who attends to the wishes of hotel guests. A concierge assists guests with various tasks like recommending restaurants, making dinner reservations, arranging for spa services, renting cars, procuring tickets to special events, assisting with travel arrangements, and booking local tours.
Postsecondary education is not required for this job, but some background or coursework in hospitality is helpful. Most importantly, employers look for people who are friendly and customer-service oriented, well groomed, and display maturity and good judgment. Night and weekend work is common, and approximately 1 in 4 desk clerks work part time.
Customer service representative