How to Decode Tech Support Jargon

You may have noticed that people who work in an IT department often use industry-specific words, also known as tech jargon. This can be confusing if you’re new to the Information Technology field or if you ever need to contact tech support for whatever reason. There are so many technology terms and abbreviations thrown around, that it’s easy to mix them up.

If you are interested in pursuing a career in tech support or would like to better understand geek speak, it can be helpful to learn some of the common tech support jargon. When dealing with anyone in the computer industry, knowing these terms will help you communicate more efficiently or precisely, so spending a little time to master tech talk is well worth the effort.

Panda Security created an infographic featuring 15 common tech terms and acronyms – such as RAM, SSL, device driver, CPU, GPU – that people often hear when speaking with a tech support representative. Have you ever heard one of these terms and wondered what it meant? The graphic below provides simple definitions and includes examples of how the tech support jargon might be related to your computer problems.

tech support jargon


This infographic defined some popular terms, but if you want to learn more advanced phrases or find a specific term not covered here, you can use a tech encyclopedia for reference.

Always be wary of using public Wi-Fi and remember to install an antivirus system to protect your devices and reduce your reasons to contact tech support in the first place!

About the Author

Panda Security is a multinational cybersecurity software company that specializes in creating products for IT security. Panda Security started with antivirus software, and the company now also provides and develops cybersecurity software. This includes security products and services for both businesses and home users, as well as protection tools for systems, networks, emails, and other private information.

Leave a Reply

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.